About the Role
- Serve as the first point of contact for clients via phone, email, and ticketing system
Troubleshoot technical issues related to hardware, software, networking, cloud tools, and cybersecurity systems
Guide users through system setups, security configurations, and product usage
Document customer interactions and technical procedures in internal systems
Work with cross-functional teams (Engineering, Cloud, Cybersecurity) to resolve advanced technical problems
Identify recurring issues and propose long-term improvements or automation solutions
Stay up-to-date with evolving technologies in cloud computing, cybersecurity, and web systems
Requirements
Must-Haves:
1–3 years of experience in IT support, technical helpdesk, or customer support roles
Strong understanding of Windows, macOS, and networking protocols
Familiarity with cloud platforms (Microsoft 365, Google Workspace, or AWS)
Ability to troubleshoot both hardware and software issues
Excellent communication and customer service skills
Detail-oriented with strong organizational and multitasking abilities
Nice-to-Haves:
Experience supporting cybersecurity tools or managed IT services
Knowledge of remote support platforms and ticketing systems (e.g., Zendesk, Freshdesk, or similar)
Technical certifications (CompTIA A+, Network+, or Microsoft certifications)
Exposure to web hosting, domains, and website deployment processes
About the Company
At CyberSure Solutions, we specialize in delivering secure, reliable, and innovative IT services to businesses across Canada. From cybersecurity to cloud solutions and professional web development, our goal is to help organizations streamline operations, strengthen security, and grow with confidence in an ever-evolving digital world.
We empower businesses through managed IT services, end-to-end digital transformation, and cutting-edge support that combines performance with protection.